Sr. Learning Associate

Company:	Capital One Company Profile \| Current Opportunities (174)
Job Location(s):	Plano
Employment Term:	Regular
Employment Type	Full Time
Start Date:	As soon as possible
Starting Salary Range:	Not Provided
Required Education:	Associate Degree
Required Experience:	Open
Related Categories:	Consulting Services, Education - Training/Library, Education - Professional/Vocational

Position Description

Consult with clients on business and performance needs. Identify performance gaps and determine the cause in order to recommend the most appropriate learning solutions. Identify performance implications for future business goals and needs. Consult and partner with appropriate business owners to implement learning agendas. Identify and report the impacts of interventions on overall performance and organizational effectiveness. Partner with diverse teams within COF to develop and implement learning strategies to the extended enterprise.

The primary responsibilities of this position include:

Design/develop training content, curriculum, and job aids; includes creation and editing of training materials

Selection of training medium, including classroom, CBT, WBT and job aids

Consulting with business clients regarding training needs

Consulting with supervisors, managers, and subject matter experts to develop job-specific curriculum that helps associates to improve performance

Stand-up delivery of education or training programs

Measuring the effectiveness of training programs and evaluating their impact on service quality and the customer experience

Researching, gathering information, evaluating and making recommendations on external training resources

Traveling as needed (up to 25%) to other company locations for training purposes

Project Management - managing multiple projects while delivering by required deadline

Basic Qualifications:

• Bachelor's degree
• 2 Years experience in Training Design, Development & Delivery

Preferred Qualifications:

• Bachelor’s Degree in Education, Human Resources or Training Design
• 2 Years experience in Consulting• 2 Years experience in Project Management
• 1 Year of Web Conferencing experience
• 1 Year of experience in Adult Learning Theory
• Proficiency in MS Office Suite (PowerPoint, Word, Excel, Project)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an equal opportunity employer committed to diversity in the workplace. We promote a drug-free work environment. We emphasize recruiting, hiring, and retaining the most qualified candidates and providing them with the opportunity to meet their potential. We provide an environment where differences lead to solutions.

Other desired skills:
learning consultant, training, facilitation, instructional design, course delivery