This position is responsible for providing workflow and solution functionality during client engagement projects. Guides clients through current workflows, upgrades, system changes and enhancements to ensure the solution meets the client’s needs. This role works closely with multiple teams; both internal and external to evaluate and mitigate potential risk to a succ

Coordinate, diagnose and troubleshoot incoming employee calls. Install, configure, and troubleshoot fiber cables, cabinets, system devices, servers, and peripheral equipment. Assist in the set up and conduct extensive controlled testing on all new technologies within the facility. Interact with corporate IT on escalated issues. Troubleshoot, repair, and perform general ma

This position is responsible for providing intermediate level, technical support of IT related products and services for our customers, field technicians, and field reps. Involves some handling of technical issues escalated by level one technicians. What you will do Initiate, handle, and resolve phone calls, emails, voicemail, chat, web forms, and in person requests from

Field based Technician role fulfills all aspects regarding installation and service of dental technology in the practitioner's office with the focus on "excellence" in customer service. ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES Provides responsible repair and installation services to our customers in a courteous and professional manner. Provides and maintains the nece

Initiate, handle, and resolve phone calls, emails, voicemail, chat, web forms, and in person requests from our customers, field technicians, and field reps regarding IT and digital imaging support issues. Escalate issues when applicable. Provide at least a basic level of installation, setup, maintenance, and troubleshooting support for multiple digital imaging products an

Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions Engages with customers and responds to inquiries via live chat Suggests related products (cross selling) or upgraded products (up selling) to the customer to purchase. Informs customers of promotional items and manufacturer's specia

Receives and handles telephone calls from customers calling to place orders, inquire about products, and assists with other related questions Engages with customers and responds to inquiries via live chat Suggests related products (cross selling) or upgraded products (up selling) to the customer to purchase. Informs customers of promotional items and manufacturer's specia