Department:
Network Operations PlanningOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. This Sr NOC Technology Consultant supports our Purpose by providing research, analysis, and coordination for developing and implementing the Enterprise strategic plan, with a particular focus on Network Operations Planning (NOP) within Southwest's NOC. The NOP Teams help to coordinate operational planning for Southwest prior to the day of departure. This role and Team will support the technology used in that planning as well as Enterprise and NOC initiatives. This Sr NOC Technology Consultant is excited to step into this new space, have the opportunity to learn and develop their expertise each day, and help pilot the future of Southwest Airlines.
Additional details:
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Job Summary
Provides research, analysis, and coordination for ongoing development and implementation of the Enterprise strategic plan, with particular focus on the NOC Optimization Products. Maintains responsibility for providing guidance to ensure the work done within product suite accomplishes company and Departmental goals. Partners with the Product Team charged with identifying, prioritizing, defining and implementing various Business and Technology driven initiatives. Partner with various Business Owners and front-line Customers in the NOC and Technology to advise, influence, and drive the creation of strategic or initiative plans and roadmaps.
Responsibilities
Lead and execute the research and analysis of trends, the development of new strategies, processes, tools and reports
Mentor other team members and help develop Analysts and Consultants within and outside the team
Directly involved in understanding, improving and sharing available data sets with other teams within the business
Leverage his/hers and the team's technology skills (SQL, Alteryx, Python, R, Tableau, Big Data Concepts) and business knowledge to provide answers to business requests
Transform raw data into easily understood, presentable, and actionable findings
Lead the development and improvement of models and process including supporting their downline implementation
Facilitate and share technical guidance on principles and topics to groups around the business
Conducts analysis using optimization and other available tools to create and compare scenarios offering insights into how different ideas perform
Drive cross-departmental improvements for processes, staffing, schedule design, and irregular operations preparedness and management
Handle and manage multiple concurrent projects assigned to the team
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Expert knowledge of business and management principles involved in strategic planning, resource allocation, product planning, prioritization, and coordination of people and resources
Knowledge of strategic and financial analysis and analytical and quantitative skills
Highly skilled in PowerPoint to synthesize information and develop presentations for Senior Leadership and affected stakeholders
Skilled in written and verbal communication with diverse audiences, including both technical and non-technical customers, colleagues, and executives
Skilled the Microsoft Office Suite products such as Excel, SharePoint, etc.
Skilled in applying a methodical and logical approach to complex problem solving
Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
Ability to work under stressful situations and manage time effectively
Ability to prioritize tasks to meet department objectives and goals
Ability to understand the implications of new information for both current and future problem solving and decision-making
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to tell when something is wrong or is likely to go wrong
Ability to coach and mentor teammates, providing guidance to peers and other team members to transfer knowledge and support their development
Ability to communicate in a flexible and effective manner with all levels of Employees and Leadership
Ability to demonstrate identifying tradeoffs between immediate operational needs and long term strategic requirements
Education
High School Diploma or GED
Experience
Expert-level experience, expansive and far reaching knowledge in:
Solving complex problems and driving multiple stakeholders towards implementable solutions
Leading programs that can span multiple work groups and/or departments
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits
Benefits you'll love:
*Pay amount doesn't guarantee employment for any particular period of time
**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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