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Job Summary:
To contribute to the growth and profitability of both the Community Banking Center (branch) and the bank, by creating a positive working environment and providing superior banking services to customers in a professional manner.
Responsibilities and Duties:
- Assumes responsibility for assisting in the supervision of branch sales and services operations.
- Ensures operations are conducted in accordance with established Company policies, legal and regulatory requirements, and audit standards. Provides suggestions for improved effectiveness.
- Ensures branch security. Assists with opening and closing the building in accordance with set hours.
- Tests security equipment as assigned.
- Ensures the branch balances all transactions at the close of each day. Proofs Tellers, runs related reports, and balances the vault at the end of each day. Provides assistance to Tellers as needed.
- Completes month end certification of all cash items and negotiable instruments.
- Assists with Financial Service Representative functions. Performs duties related to loan processing, certificates of deposit, and IRAs. Handles direct deposit functions and safe deposit boxes. Assists in opening new customer accounts and with loan closings and disbursements.
- Promotes branch business development and seeks to broaden customer base. Actively cross sells Company products and services.
- Complies with Bank security practices.
- Completes required reports and records and ensures that branch functions are properly documented.
- Assists with implementing changes to established policy and procedures within the branch.
- Coaches, counsels, develops work schedules, is responsible for all employee related activities.
- Attention to regulatory requirements and compliance training applicable to position (Bank Secrecy Act, Customer Information Privacy ETC)
- Integrity, discretion, and respect for confidential information are absolutely essential.
Assumes responsibility for establishing and maintaining effective coordination and working relations with branch personnel
- Provides assistance, direction, and supervision as needed including guidance for Customer Service Representatives, Financial Service Representatives, as well as support for Loan Officers and other Line of Business Partners.
- Reviews and monitors the work of branch personnel. Provides suggestions and support as necessary.
- Assists with orientation of new employees and staff training sessions. Ensures personnel are well trained in all phases of their respective jobs. Performs cross training as necessary.
- Assists with determining appropriate staffing levels and scheduling employees.
- Assists with tracking individual progress and conducting performance appraisals. Formulates and implements corrective actions as needed.
Assumes responsibility for establishing and maintaining effective, professional business relations with customers.
- Ensures customers' requests and questions are promptly and courteously resolved. Answers customers' questions or refers appropriately. Verifies deposits and provides payoff and bluebook quotes.
- Ensures customers are informed of Company services, products, and policies. Cross sells products and services.
- Ensures the Company's professional reputation is maintained.
- Assumes responsibility for related duties as required or assigned.
Job Skills and Qualifications:
- Demonstrated ability to coach and develop individuals and the team to high achievement.
- Excellent customer service skills and behaviors
- Highly motivated, focused, and goal oriented
- 2 years of retail banking or related experience in a financial service industry.
- Candidate must have a proven track record of successful service performance.
- Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
- Strong organizational skills with attention to detail
- Ability to multi-task
- PC and internet proficiency
- High school graduate or equivalent
- Strong product knowledge needed
Company Overview:
Truth in Texas Banking. That's what we're about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 and 2021 we were listed on Fortune's 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we've built a bank forever rooted in truth, transparency, and uncompromising integrity.
We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to "Be Your True Self." Our "True You" culture is made up of five pillars:
- Be Mindful
- Be Healthy
- Be Better
- Be Prosperous
- Be Faithful
With this as our foundation, we've built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose - caring deeply for our clients and communities, communicating openly with each other, and treating everyone with respect. Visit our website at and come see how we're bringing truth and transparency to Texas banking.
Veritex Community Bank does not accept unsolicited resumes from recruiters or employment agencies. Veritex Community Bank is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, Veritex reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Veritex Community Bank.
If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at .
Work environment and Physical demands: The employee may occasionally lift and/or move up to 25 pounds. The employee may occasionally stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer: This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources, Dallas, Texas.
We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.
- Pay Type Hourly
- 2408 Cedar Springs Rd, Dallas, TX 75201, USA