Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visitpage to learn more about Tapestry's commitment to equity, inclusion, and diversity.

SalesSupportAssociateJobDescription

TheSalesSupport Associateroleisan integralpartofthestore'soverallsuccessand efficiency;demandingdirectattention to our brand commitment when servicing our customers. Leaving a lasting impression on our customersthrough friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effectivework,supporting theflowofproductfromthemomentofreceiptthrough thepointofsaleisessentialto thisrole.

Sampleoftasksrequired ofrole:

CASHWRAP:

*Greetingthecustomer withasmile andwitheyecontactandofferingyour name

*Interactgenuinelyand naturallywiththecustomer

*Readcuesanddeterminecustomers'needs

*Conductemail/namecapture, wherepermittedbylaw

*MaintainaccuracywhenoperatingPOS

*Maintaincashwraporganizationandcleanliness

*Suggestmultipleadd-onsandsellgiftcards

*MaintaincashandPOS media accuratelyandincompliancewithCoachpolicy

*Createlastingimpressionbygenuinelythankingcustomerandprovidereasontoreturn

*RepresentCoachbrand appropriately

STOCKROOM/WAREHOUSE:

*Receiveshipmentandtransfers

*NotifyStoreManagement whennewproductarrives

*Scancartons/transfers,verifyingstoreinformationiscorrect

*CommunicatealldiscrepanciestoStoreManagement

*Processshipment/transfersaccordingtoCoachstandardsandtimeframes

*Organizeandcleanstockroomdaily;toincludeoffsite/remotewarehouseasapplicable

*Shift/organizeproductinthestockroom;reactto sellthroughandmakeroomfornewproduct

*Manage stocklevels/productownershipinback-of-houseandsalesfloor

*Prepareandconductregularcyclecounts,asdirected

*Participateinstorephysicalinventorycounts, asscheduled

*MaintainCompanyLossPreventionstandards

SALESFLOOR:

*Regularlyanalyzesalesfloortoassessreplenishmentneeds

*Replenishsalesfloor/assigned zone

*Reacttosellthroughandexecute visualmerchandisingneeds.

*Supportsalesflooractivities,asdirected

*Effectivelycommunicateinformationpertainingtopricepoints,features/benefits,colorandstockavailabilitytomultiple customers

*Respondtocustomerrequestsconfidently;partnerwithsalesteamor StoreManagement,whenneeded

*Upkeephousekeepingstandards

Competenciesrequired:

*DriveForResults:Canbecountedontoexceedgoalssuccessfully.Isconsistentlyoneofthetopperformers.Verybottomlineoriented. Steadfastlypushesselfandothersfor results.

*Customer Focus: Is dedicated to meeting the expectations and requirements of internal and externalcustomers. Gets first hand customer information and uses it for improvements in products and services.Actswithcustomersinmind.Establishesandmaintainseffectiverelationshipswithcustomersand gainstheir trustandrespect.

*Creativity:Comesupwithalotofnewanduniqueideas.Easilymakesconnectionsamongpreviouslyunrelatednotions.Tendsto beseenasoriginaland value-added inbrainstorming settings.

*Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside theorganization.Buildsrapport.Buildsconstructiveandeffectiverelationships.Usesdiplomacyandtact.Candiffuseevenhightensionsituationscomfortably.

*LearningonTheFly:Learnsquicklywhenfacingnewproblems.Arelentlessand versatile learner.Opentochange. Analyzes both successes and failures for cues to improve, experiments and will try anything to findsolutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure ofanything.

*Perseverance:Pursueseverything withenergy,driveandaneedtofinish.Seldomgives uponanythingbeforefinishing, especiallyinthe face ofresistance or setbacks.

*DealingwithAmbiguity:Caneffectivelycopewithchange. Canshiftgearscomfortably.Candecidetoactwithout having the total picture. Does not get upset when things are up in the air. Doesn't have to finishthingsbeforemovingon. Cancomfortablyhandle riskanduncertainty.

AdditionalRequirements

Experience:1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxuryretailserviceenvironment.Possessescurrentknowledgeoffashiontrendsandcompetitioninthemarketplace.

Education:Highschooldiplomaorequivalent;collegedegreepreferred.

Technical:Knowledgeofcashregistersystems,basiccomputerskills(includingtheabilitytouseiPad/laptop,MobilePOSand Internet),utilizewalkietalkie,understandand read priceandproductreleasesheets.

Physical:Abilitytoexecuteatafastpace.Abilitytocommunicateeffectivelywithcustomersandteam. Abilitytomaneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability tofrequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to processproductshipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexibleschedule,includingnights,weekends,andholidays highretailtrafficandsalesdays (includingbutnotlimitedtothedayafterThanksgiving,Memorial Day,ChristmasEve, Mother'sDay,etc.).

Note:Thisdocumentservesonlyasa sampleofjob dutiesand responsibilitiesand doesnotincludean exhaustivelistofallperformance requirements.

Tapestry,Inc.,parentcompanyoftheCoachbrand,isanequalopportunityand affirmativeaction,employerandwepride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring,promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee'squalifications as they relate to the requirements of the position under consideration. These decisions are madewithout regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color,creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy,oranyother legally-recognized protectedbasisprohibited byapplicablelaw.VisitCoachat

Our Competencies for All Employees

• Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others:Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in theirteam; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or

Visit Coach at www.coach.com.

Work Setup

BASE PAY RANGE $17.00 TO $21.00 Hourly