PFSW Company Statement:

PFS is the premier eCommerce order fulfillment provider. In short, we provide the behind-the-scenes operations for brand's online stores. We pick, pack, and ship our clients' products around the world - with a bunch of added flair. We personalize our packages, we help our clients' customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing. Not to mention, a technology system that facilitates making orders, returns, and everything in-between.

Company Vision:

• We will engage with our clients as a strategic partner.
• We will provide a premier commerce order fulfillment solution.
• We will be world-class at every service we offer.

This position contributes to the overall success of the facility by analyzing sales orders and coordinating the traffic department to meet shipping/delivery requirements.

• Ensure all batches and sales orders are managed in accordance with established procedures and guidelines to include: creation, carrier notification, customer coordination and liaison with distribution shipping
• Ensure proper communication/ coordination between distribution, traffic, and customer service elements, to facilitate orders are available to meet or exceed on-time shipping metrics and order accuracy goals
• Monitor all orders in 'ready to release' status to ensure timely processing and execution
• Ensure proper communication for all traffic issues with appropriate contacts; i.e., order management, sales management, issue resolution, etc.
• Work with operations to address problems and/or procedure violations that may prevent the meeting of set goals and timely creation and execution of orders
• Ensure vendor compliance guidelines are updated and maintained
• Provide weekly highlights to Operations Manager as applicable
• Follow and enforce all safety rules, policies and procedures
• Provide training for newly hired associates
• Any other duties as assigned by Manager
• Retrieve routing instructions for all orders via phone, e-mail, fax and websites
• Proactively ensure that issues that prevent the timely creation and execution of orders are addressed.
• Work with operations to address problems and/or procedure violations
• Achieve or exceed order accuracy goals
• Ensure vendor compliance

Working Conditions, Mental and Physical Demands

• Ability to walk or stand for extended periods of time
• Ability to lift up to 50 pounds without assistance
• Ability to push or pull carts of up to 100 pounds without assistance
• Ability to climb stairs without assistance
• Ability to bend, stoop, kneel and grasp products

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.