The Quality Assurance Specialist is responsible for demonstrating a clear understanding of customer service, quality assurance, and contact center concepts and practices. The QA Specialist is responsible for monitoring and documenting customer service representatives' (CSRs) call quality in support of the departmental quality goals and initiatives. This role will be respo

Ability to work on sensitive subject matter with the highest level of discretion. Review and approve or deny PTO requests as well as track PTO. Responsible for updating the IEX schedules for all PTO including unscheduled absences (Phone Team only) Assist direct Manager/Supervisor in yearly annual reviews. Balance customer assignments within the team to ensure service leve

We are looking for talented, hardworking, and detail oriented individuals for our Financial Center Service Associate position. At Independent Financial, you will have an opportunity to make a difference in the community by helping our clients and providing quality service. If you want to become a part of a growing company and collaborative culture, we would love to talk t

McKesson is an impact driven, Fortune 7 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well being of you and those we serve we care. What you do at McKesson matters. We foster a culture where you can g

Work along side our Customer Experience team to assist with the coordination between Sales, Systems Integration, centralized support, and product group. Troubleshoot system failures that may be a result of hardware failure, network or software configuration issues. Diagnose technical issues and determining proper solutions. Provide high level training for administrators e

McAdams is a full service land planning, landscape architecture, civil engineering, transportation and geomatics firm located in North Carolina and Texas. We seek a partnership with our clients to create meaningful experiences through inspired design. Our employees are what makes McAdams different. We bring "experiences" to the forefront of everything we do and to do that

We are a high powered insurance team with explosive growth. We are looking for licensed life insurance agents to join us. Even if you’re not licensed, our fast track program will guide you through getting licensed in as little as a few weeks. We will also sponsor your pre licensing classes for those who are a good fit. Hybrid Sales Platform – Face to Face or V

of Position NetJets Quality Control Representative helps to ensure that the NetJets maintenance group stays compliant with 14 CFR and the NetJets General Maintenance Manual. The Quality Control Representative also monitors and provides surveillance with the intent of identifying and correcting maintenance quality gaps. The Representative audits and maintains the storage of

Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer centric attitude Provide proactive strategy with their assigned customer accounts Proactively manage contract renewals for assigned customer base Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer ex

Include Answers internal calls, external calls, and work calls from the message center and respond to customer request within established timelines in order to maintain service level expectations in regards to call handling time and calls per hour Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedu

The Customer Service, Proactive Notification Specialist provides consistent, proactive communication to customers regarding status of their jobs. The specialist delivers outstanding customer service by proactively contacting providers of delayed orders on a daily basis. The specialist is responsible for understanding the status of the customer's order within the lab, addr

Ensure quality customer service for internal and external customers with focus on needs identification, problem solving and partnering with billing and eligibility specialists. Monitor delegated customer service issues to ensure timely and accurate resolution. Use appropriate communication techniques when responding to customers, particularly in stressful situations. Plac

Provides administrative assistance and facilitation in the distribution of a range of group and individual standardized testing, both automated and manual, administered through a centralized testing center. Required Knowledge, Skills and Abilities Knowledge of policies and procedures, applicable local, state and federal laws and regulations related to testing and placemen

Responsible for supervising the scale house operational support and financial reporting activities of the Landfill department; , purchasing and other revenue generating operations. Providing direction and support of scale house staff; directing and coordinating monthly customer billing, processing of accounts payable, and financial reporting. Provides administrative suppo

Job Location Dallas Main Office Dallas, TX   Job Category 0700 Logisticians Description The customer supply chain analyst/demand planner is part of the customer relations team. We are an extremely close knit team who prioritizes customer service and focuses on being the liaison to our customers. The team also manages all facets of inventory, ensuring product is in the