Job Overview:

Our Customer Support Representatives provide the ongoing support and resources to ensure customers see ultimate success across our products and services! The ideal candidate has a passion for our purpose in the K-12 education industry and ensuring the highest level of customer satisfaction. If you are interested in joining our family of companies at Cambium Learning Group across Customer Support— learn more below and express your interest by submitting your resume!  

Location: USA, Remote

Job Responsibilities:

• Provides technical support to customers via phone, chat, email, and other channels

• Educating teachers and administrators on how to use products

• Create and update cases with customer inquiries via CRM systems

• Troubleshoot application and access issues for customers as needed

• Explaining reports and usage within programs to customers

• Report defects and feature requests to development team

• Continually improves technical knowledge and service skills

• Continually improves company knowledge of products and services 

• Works closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers

• Has direct impact in making our customers successful through increasing their product understanding

What we are often looking for: 

• Experience in customer service or technical support through multiple communication channels (phone, email, chat services)

• Experience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.

• Ability and desire to learn new features and particulars of software applications

• Excellent communication skills 

• Bilingual (Spanish/English) a plus! 

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.